Refund & Return Policy

After-Sales Policy

At Blume, we stand behind the quality of our products and are committed to providing a smooth and worry-free shopping experience.

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

Please contact us at service@blume-oinked.com before returning any item to obtain return authorization
Unauthorized returns may not be accepted

Once the returned item is received and inspected, refunds will be processed within 7 business days
Refunds will be issued to the original payment method

Quality issues / defects: Blume covers all return shipping costs and provides a full refund
Personal reasons (change of mind, incorrect purchase, etc.): Customer is responsible for return shipping costs

To ensure system integrity, returned products must not be subject to unauthorized disassembly or modification.

Blume karaoke systems support basic testing before activation to ensure product satisfaction.

If the device has not been activated, you are eligible for a full return and refund
If the device has been activated, a partial refund may apply due to digital service usage and system licensing

We strongly recommend fully testing the device before activation.

All products purchased from Blume official channels are covered by a 1-year limited warranty.

Please contact us at service@blume-oinked.com with:

After verification, we will arrange repair or replacement.

If tracking shows “delivered” but you did not receive the package, please contact your local carrier or our support team within 3 days
After confirmation, we will arrange a replacement or refund